GENERAL CONDITIONS OF SALE

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GENERAL CONDITIONS OF SALE VINYA IVO

OBJECT OF THE CONTRACT
The purpose of these Conditions is to regulate the access and the purchasing regime of the products provided by Vinya Ivo to the User through its website, constituting the legal framework that develops the contractual relationship. The products and contents will be those that are available to the User on the following Web page owned by VINYA IVO:

ACCEPTANCE AND AVAILABILITY
These Conditions regulate the legal relationship derived from the contracting processes formalized by the Users through the VINYA IVO website.The Users expressly accept full and unreserved adherence to these stipulations, in the version published by VINYA IVO in the moment the User contracts the product and / or content in which he is interested.
By accepting these General Contract Conditions, the User declares:
That is a person with ability to hire.
That you have read and accept these general contracting conditions.
The User will always have access at the beginning of the product contracting procedure, the contracting conditions, and may be stored and / or reproduced on a durable medium.

MODIFICATION OF THE CONTRACTING CONDITIONS
VINYA IVO may modify these stipulations as long as there is sufficient cause or reason for it. It is understood that there is a sufficient cause or reason for the modification, with an enunciative and non-limiting nature, when the purpose is to:
Expand the range or number of products that are made available to Users or improve existing ones.
Modify, replace or update the prices of the products offered through the website.

FORMS OF PAYMENT
The prices and rates applicable to the contracting by the user of the services will be those that appear on the website owned by VINYA IVO: https://www.vinya-ivo.com, at the time the user accesses to the specific service, and proceed to start the hiring process.
VINYA IVO reserves the right to modify the prices of the products published on the aforementioned website, when it deems it appropriate and making it visible on the website.
Prices and taxes applied
The applicable prices are those that appear on the Web at the time the customer places their order.
The price of the products that appear on the Web includes the corresponding Value Added Tax (VAT) depending on the product.
SHIPPING
Delivery area
Vinya Ivo will make the delivery through a courier service within a maximum period of 21 days in the Peninsula and the Balearic Islands from the acceptance of the payment by the corresponding bank. In other areas of Spain and in other countries the maximum delivery time will be 28 days. The packaged merchandise will be delivered to the address indicated by the customer.
Orders received on Saturdays, Sundays and holidays will be considered received the first business day after the same.
Shipping costs
A surcharge will be applied to each order for transport costs regardless of the number of packages. This surcharge will be clearly published on the web during the purchase process.

PAYMENT METHODS
Credit and Dedit cards
VISA
AMERICAN EXPRESS
MasterCard
Diners Club
An automatic charge will be made to your card, at the time you process the order. This operation will be carried out through a secure server that guarantees the confidentiality of the data provided by the client through encryption, avoiding their communication to third parties outside the legal relationship, in accordance with the provisions of Law 15/99 on Data Protection of Personal character. The company may request additional information from the customer to verify that the purchase has been made by the cardholder.

Bank Domiciliation
The member must provide their bank details to make the payment of their first order, these data being linked to their partner account, so that each time they place an order, it will be charged to the bank account provided by the partner, except that he expressly states that he wishes to use another of the available forms of payment. The Bank will confirm to VINYA IVO that the associated account has sufficient funds to carry out the charge and that it has been carried out satisfactorily as an essential requirement prior to sending the merchandise to the customer.

CLAIMS
For any claim you can contact
Vinya Ivo
xxxx
Tf. xxxxxxxxxxxxx /
Email: xxxxxx@vinya-ivo.com

TERMS OF SALE
The prices and texts published on the page are subject to variations without prior notice, including technical specifications. It is the customer’s obligation to check the merchandise that is delivered.
In case of changes by default of the product, VINYA IVO will remove said product and exchange it for another in perfect condition or refund the amount.
VINYA IVO will also bear the cost of shipping the new product.
The risk of loss or damage to the merchandise passes to the customer from the moment it is delivered to the customer’s home.
VINYA IVO is not liable under any circumstances for damages caused by misuse of the goods.
The User accepts these General Conditions of Sale, which will remain accessible from the Web page.
The User may consult the essential characteristics of each product through its description on the Web page.
Online Dispute Resolution Platform: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/, through which you can process claims for contracts made online.
Contact email: xxxxxxxx@vinya-ivo.com

PERSONAL DATA PROTECTION
See our terms and conditions

RIGHTS AND OBLIGATIONS OF THE PARTIES
Obligations of VINYA IVO:
VINYA IVO, undertakes to comply with the following contractual obligations derived from the commercial relationship with the User as a result of contracting the services by the same:
Provide the User with the maximum guarantees, the service requested by him in accordance with the provisions of the contracting conditions, without lacking in good faith.
Expressly inform the User of the existence of these conditions prior to the start of the contracting procedure.
Inform the User prior to contracting and in a concrete, clear, precise and unequivocal manner, of the specific characteristics of the services requested, such as their price and the applicable taxes.
Make available to the User a copy of the text of the general conditions.
Obligations of the User
For his part, the User agrees to:
Carry out full compliance with the provisions of these conditions of the services provided by VINYA IVO
Complete the registration forms prior to the start of the contracting procedure with accurate and current information.
Provide, correctly, the bank details requested by VINYA IVO
Pay the price of the products purchased, without filing a claim exempting you from this obligation.
User rights:
All information provided to the client will be binding on the offeror under the terms established by current legislation.
Every user has the right that the goods they acquire are of the category and legal requirements contracted or of that quality that is in direct proportion to the category of the establishment.
Vinya Ivo has complaint forms available to users in accordance with the requirements of current regulations, you can request them at the following email address: xxxx@xxxx.com

PERIOD OF VALIDITY OF THE PRESENT CONDITIONS
The period of validity of these conditions will be the time they remain published on the website and will be applied to the services purchased at the time these conditions were available.
In any case, VINYA IVO reserves the right to modify them unilaterally, without this affecting the services contracted by users prior to the modification, except in those cases in which the user has changed or modified the service contracted, in which case the conditions in force at the time of the change and / or modification will apply.

DEVOLUCIONES
If, during the fourteen days after receiving the order, the customer wishes to return the product, VINYA IVO will take the necessary steps to process the return under the following conditions:
Products must be returned in their original packaging and condition. The client will have fourteen calendar days from receipt of the order to terminate the contract without incurring any penalty or expense.
Defective or damaged products. If the customer detects that the product received is defective or damaged, he / she must contact the Customer Service Department within fourteen business days after receiving the order, where the necessary steps will be taken to replace it with a new one in perfect condition. status and without any additional charge.
If the product is not available, Vinya Ivo will proceed to return the amount that the customer has paid, including shipping costs, according to the payment method used in the purchase.

CANCELLATIONS
Cancellations will be accepted in orders that have not been sent to the address indicated by the client. If the merchandise has been sent, it will be considered a return (See Returns section).
The company accepts the cancellation of orders, either through its website or through any other method of communication.